WARRANTY

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After-Sales Service

The customers have to fill the necessary information into our Product Warranty Registration &

submit to us on line within 10 days since the purchased day.

The warranty & maintenance services will only cover goods sold with a formal invoice issued

by Archifeature Ltd.

dib multi-function cosy bidet purchased from Archifeature Ltd. will be entitled to have one year

free of charge warranty since the date of purchase under the condition that the goods is failed to

work under normal operation in accordance with the user guide.

However the customer will be charged for repairing service fee in the following conditions even

though the goods is still covered by warranty period :

1. Defects caused by careless handling of the user. i.e. short circuit, drop down the unit, remove

the sand filter parts etc.

2. Defects caused by incorrect using of electricity power voltage.

3. Defects caused by improper repairing.

4. Defects caused by self modification at user’s discretion.

5. Defects caused by force of majeure fire, salt, flood etc.

User needs to clear the dirt in the sand filter locate at the water in-take occasionally, this is not

included in warranty. Otherwise the clearing service will be charge for HKD 300.

After the one year free of charge warranty period, HKD 300 checking fee plus parts repairing

fee (depends on condition) will be charged for maintenance services.

Indication light on control panel may somehow flash during rest, it is affected by humidity &

may not affect the operation.

dib multi-function cosy bidet installed in public area will not be entitled to have one year free

of charge warranty.

When you notice some abnormal performance occur during the use of dib multi-function cosy

bidet, pls. stop using it immediately. You should inform us to arrange a proper checking. We

have sufficient parts & specific expertise of repairing service.

final-checking

Goods replacement

Condition

Defective goods found in manufacturing can only be returned for a replacement of the

same product within 7 days from the day of purchase (no exchanges or refunds will be

accepted), together with all original packaging, the relevant purchase order, verify e-mail,

payment receipts and delivery notes to our company.

Due to hygiene & health reason, electronic bidet products cannot be replaced.
All electrical appliance goods being used, modified, assembled, installed, or damaged

due to improper use, or improper handling, cannot be replaced.

Procedure

If you found that the purchased goods is a faulty one, please inform us to make an appointment

in advance with our customer service hotline: 852-23679123. We will arrange the return with

the customer.

The customer need to bring back the goods within 7 days from the date of purchase, together

with all original packaging, the relevant purchase order, verify e-mail, payment receipts and

delivery notes to our company.